Ground Rent & Insurance Collection
In the current economic climate, credit control and the recovery of arrears are becoming an increasingly important consideration for Resident Management Companies and Freeholders. We have robust credit control procedures and real time financial reporting for clients. Potential legal arrears recovery proceedings are included of which are typically instructed under a Conditional Fee Agreement (CFA) at no extra cost to the freeholder.
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Protecting Your Investment
We understand that ground rent represents an important long-term investment for our clients, and that protecting this income stream is essential to safeguarding asset value. Our collection and credit control processes are specifically designed to preserve the integrity of this investment, ensuring ground rent is demanded, collected, and, where necessary, recovered efficiently and compliantly.
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Legal Compliance & Risk Management
All collection activity is carried out in strict accordance with lease terms, current legislation, and industry best practice. We manage statutory notices, timeframes, and documentation to reduce risk to the freeholder and ensure any enforcement action is legally robust. This careful governance helps protect against challenges, disputes, or reputational risk.
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Leaseholder Communication & Support
We recognise that effective communication is key to successful collections. Our team engages with leaseholders professionally and respectfully, responding promptly to queries and resolving issues before they escalate. Where financial difficulties are identified, we take a measured and pragmatic approach, balancing recovery with fairness and compliance.
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Proactive Arrears Prevention
Prevention is at the core of our approach. We issue clear and accurate demands in accordance with lease terms and statutory requirements, reducing disputes and delays in payment. Automated reminders and structured follow-up processes help ensure leaseholders remain informed and engaged, significantly reducing the likelihood of arrears arising.
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Contact Us
Phone: 020 8058 0631
Email: info@lunospm.co.uk
